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Price matching and stores


pattycal1

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Walmart- Sandusky ohio location

This store is now setting its own policies regarding price matching and stores. I have written and called corporate and they said that the same price matching and price matching stores still apply--- you can print their (corporate) policies as they they are online.

1. They now have a list of stores they WILL NOT price match- ( includes Discount Drug Mart)-- yet as a consumer- we do not have that list so when we have purchased all of our items and get to check out- the checker will say - "we dont price match that store"--- too bad for us as we dont have that list and only follow what the online policies say........any store within a 25-30 mile radius of that walmart.

2. Also- per corporate-- we do not need to show the ads for price matching- BUT it is recommended if price match is a lot less( example-50% or more.) Even ads on TV say- no need for ads to price match. My cashier wanted to see my ad for Meijers to price match a difference of approx. 24 cents different. She went to check the ads they had in their store at a different checkout --- they couldnt find their ads........she made a big deal about it and called for a CSM. A checkout which should have taken approx. 15 minutes for 23 items-- took over an hour because- a csm was called- and then another-- only 3 lines of check out were open so people behind me were upset with me . 

I am waiting for a call back from corporate and the Sandusky Manager.  

My question to the corporate division of price matching policies is: Can individual stores make their own rules regarding price matching and choose which stores they will/wont price match?

I would like to hear from other people regarding their walmart price matching experiences.

Edited by pattycal1
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  • 2 weeks later...

Why don't you just use the Walmart Savings Catcher App? It does the price matching for you. Only have to scan your receipt and they pay you back the difference that you would save.

I don't know what op was trying to price match but savings catcher only tracks certain categories and certain stores so there are instances where one needs to request a price match.

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Thats correct- savings catcher only does certain things-- I do use savings catcher also............I have talked to corporate and the mgr. at Sandusky Walmart...........she said she was not aware of any list of stores to NOT price match etc.-- and the policy is what is printed on the walmart website.............I have not been back so will see what happens when I go back............I am persistent and when I feel I am right- I will get the attention and corrections that are needed. Thanks for replies- was wondering if any other walmart was trying to "rip off the customer" by making its own store policies.

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Hm. I've not had any problems with price matching. And I do it a lot. I'm in a rural area, so I'm limited to only price matching 'local competitors' with specific ads. They won't price match something that's not within 10-15 miles of them, for example.  There's not a Best Buy around, so I can't stroll in with a Best Buy ad. However, once they started price matching online sales last year that opened things up for me to price match stores I normally couldn't have.  I can say "Best Buy has this on their website for (x)" and have it matched, now.

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Thank you Queen of a Pink Castle. I did not know that they would price match online sales also. That changes things for me. I also use Savings catcher but I too, like the person above, found that some categories of items do not qualify for the savings catcher Ap on my Android. 

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DH is in WalMart Management - cashier at another store told me prior to starting to check me out that she needed to see my ad.  I just smiled, as I always have the ads, but DH said they are to match without ad and they are not supposed to argue.  However, each store can "tweek" the matching - as near mine there is an Aldi across the street   The eggs and milk prices at WalMart have already been dropped to match to save time. My DH's store will not match the meat prices at a certain ethnic supermarket, as the meat is not the same quality.  Savings catcher only matches food items not all items across the board in th store.

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  • 1 month later...

Just a heads up. Not sure if this is all stores or just our store manager being a jerk, but we were told no price matching today thru next Tuesday

 

That's odd, considering their ad clearly states there's an ad match guarantee with the exception of 1-hour guarantee items. What a jerk.

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so here is my experience tonight, after we gather back up at home we head out to another Walmart location to see what movies/games they have that we have missed.

 

grab up our stuff, grab an item I wanted to Pm, get up to the register and they refused to PM, stating that it was BF and they didnt PM today. so I called corporate(1-800-WALMART) and they say that is not the policy.(it is wrote on the front of the ad about Price Match Guarentee. I was told to talk to the store Manager, who also says that is not their policy that they should be PM any items that are exact, you must have the ad with you for the BF price and can't be a one hour guarentee item.

 

so I walked out of the store with my PM that they tried to refuse to give me and they had a pissed Manager.

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