returned a portable speaker at tj max, at first we wanted to exchange it , for the same product, they had no more in the store, so had to return it(would really rather of had the item) well the first woman who told us she could return it and without receipt we would not get tax back, so we looked for another and then brought it back to the counter and a different lady was quite rude and said we needed the receipt.. so we had the giver send a copy of receipt via phone.. she could not scan it and said she would give us 20 measly bucks.. she seemed shocked we did not take it ..WTF the receipt showed more then double that was paid! so we drove home , got reciept and the guy gave us the full amount and seemed to think the other lady should have given us the full amount before, she could see the receipt , just could not scan it.
other thing i returned was best buy and they were very friendly,and explained they normally dont take xbox $ cards back, even though they were not opened or anything as some have codes on back, though mine were a 4 pack , their policy is not to take them back.. but they did,and were polite and friendly. i ordered 2 of the same item,, and shoudl have done it a different way, but ordered the first on paypal then wanted to use their gift card and ordered the second set , using gift cards. then they get get over another 100 bucks in gift cards for best buy on christmas. lol
i also had an order from kohls come and had a small womans tee shirt in place of an item i ordered... now i think like the person above.. someone ordering a small womens shirt must have gotten my item! but they were friendly and refunded the item i wanted, and said to keep the shirt as well.