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Target to match online rivals' holiday prices - per USA Today news article


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43 replies to this topic

#31 tinkrbel  OFFLINE  

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Posted Dec 12, 2012 - 7:07 am

I'll be emailing Target today to let them know about my experience in their store and with their 800 number last night.

So frustrating!!!


Good luck with that, at least corporate helped you. I got canned responses both via email and from corporate services and have not been back to Target since 11/01.

#32 AndreaInNC  OFFLINE  

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Posted Dec 12, 2012 - 7:51 am

Yeah - I feel bad for anyone who tried to get the PM and didn't question them about it. Cause it seemed to me that they had told people in the past no.

#33 momlori  OFFLINE  

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Posted Dec 12, 2012 - 9:27 am

I went to price match an ad on Sunday and they gave me a hard time because I did not have the whole ad. - just the page with the item and price.

#34 Buckeye Shopper  OFFLINE  

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Posted Dec 12, 2012 - 9:45 am

I think it depends on the sales clerks, some are much easier to dealmwith on everything. When I did my pm I didn't even have an ad, i just used my iphone to show them the items. It was really easy and fast.

#35 bpr  OFFLINE  

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Posted Dec 12, 2012 - 2:39 pm


I'll be emailing Target today to let them know about my experience in their store and with their 800 number last night.

So frustrating!!!


Target has been BEYOND frustrating. good luck getting an answer from HQ. I emailed them a few weeks ago and NO response. They don't care; they are making money off of everyone else. Their people on the phone are from another country and can only respond with answers written in front of them. Anything beyond that the recycle answer #1. They don't even know their own website. I had to talk several CSRs through trying to find something I was asking about. Worst experience ever (Sears was a close second).
~Don't get cancelled!
~Quickly Robin!! To the Batmobile... for savings! :usaribbon:usflag:

'It's not a lie, if you believe it':tongue1:

#36 Rose0426  OFFLINE  

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Posted Dec 12, 2012 - 8:27 pm

I had a problem with Target the other day trying to use coupons. The clerk told me I could only use 1 coupon per transaction, even though I was buying 3 of the same item and had 2 coupons each for $1.00 of 1. I have never heard this and argued with her. She said she has been there for 6 years (even though the store has only been there 2 years). She finally got disgusted and scanned both coupons for me. It's not the money, its the principle. Even my daughter, who rarely uses coupons, never heard of their policy and agreed with me.

#37 Deal Grabber  OFFLINE  

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Posted Dec 13, 2012 - 4:27 am

Will Target match their own online prices.Theres a pair of boots i want to get my DD ,they are on sale online but nt in store but store doesnt have her size.
Ohhh another day another deal!!!

#38 AndreaInNC  OFFLINE  

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Posted Dec 13, 2012 - 6:34 am

I know that normally they do not honor their own website's prices. I don't if the holiday PM changes that or not. I know that if you tell the person on the phone that you cannot understand them because of their accent and ask to speak to someone in the USA, they have to transfer you. I was beyond frustrated since I knew the person was reading a script it seemed he wasn't listening to what I was saying, but trying to keep going back to a script. I emailed Target yesterday - no reply.

#39 AndreaInNC  OFFLINE  

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Posted Dec 14, 2012 - 5:19 am

well I heard back from Target. it was basically .. sorry .. we'll share your email with the local store ..

#40 tdanette  OFFLINE  

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Posted Dec 14, 2012 - 6:40 am

Andrea, did you have the 3DS with you? If you had the ad, the item, and the receipt, why didn't they just do a return/exchange and give you the difference????? That's what I would ask for next time.

#41 AndreaInNC  OFFLINE  

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Posted Dec 14, 2012 - 6:43 am

No, I didn't have it with me. I doubt the people at the desk would have price matched a bestbuy.com ad. They were not very pleasant.

#42 tdanette  OFFLINE  

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Posted Dec 14, 2012 - 6:55 am

They should have, since the date for the online PMing runs until 12/16. I do understand the problem with the item not being in-hand but they shouldn't have been rude. :(

#43 AndreaInNC  OFFLINE  

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Posted Dec 14, 2012 - 8:13 am

these are the same people that were telling me that the price match guarantee was only valid for 24 hours within my purchase. They were NOT very accommodating. Oh well, I have pretty much stopped shopping at Target and this is one of the big reasons. I know that I won't be shopping there next BF at all if I need any electronics. The way my store does electronic sales is just plain stupid.

#44 soccermom1258  OFFLINE  

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Posted Dec 17, 2012 - 2:40 pm

Had to go to Target today to test the Price Match policy. Bought DD a big wheel last week and now TRU has it cheaper. The cashier did not want to honor the policy but I kept pushing and got my way. Don't advertise if you aren't going to honor it, that's how I feel about it. Worst case scenario I would return the item and take my $$ to TRU. Don't tempt me, this is why I wait til Xmas Eve to wrap presents. I spend this entire week getting price adjustments on items already bought. A mother's work is NEVER done.




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