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#1 MonsterMutts  OFFLINE  

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Posted Aug 12, 2011 - 8:08 pm

Today we had new internet service installed. It's a basic company thats new in the next town over. Being in the country our options are limited. We had Wild Blue. Very SLOW very EXPENSIVE. The " kids " show up today and it took 3 of them 4 1/2 hours to get a line ran in our house that is to the studs. Now I am having error problems. Windows can't update. Malwarebytes can't update. Microsoft Security Essentials can't update. I took MES off of my husbands computer thinking it was his computer and now it says the files are corrupted... His MalwareBytes won't work. I tried to install AVG and get a message that says it also has stopped working. Have you ever heard of such a thing??? The kid wanted to use my husband computer to install drivers and said only 2 of the 3 would load... So then they had to run back to town to grab their lap top ( they forgot ) and make sure the internet actually worked... It works but I have to hit REFRESH after every page other wise it comes up as page not available. OMG I am smokin...



#2 MonsterMutts  OFFLINE  

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Posted Aug 12, 2011 - 8:12 pm

Also... Somehow McAfee was loaded to his computer also. I KNOW for a FACT it has NEVER been on there. I deleated it but like I said the files from MES and Malwarebytes are now corrupted.

#3 inogenius  OFFLINE  

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Posted Aug 12, 2011 - 10:05 pm

Your needing to refresh sounds like the DNS may be a bit buggy. I would suggest switching your nameservers to use Google's DNS servers. Here are some good instructions on how to do so.

http://code.google.c...docs/using.html

#4 Scott  OFFLINE  

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Posted Aug 13, 2011 - 3:08 am

Your needing to refresh sounds like the DNS may be a bit buggy. I would suggest switching your nameservers to use Google's DNS servers. Here are some good instructions on how to do so.

http://code.google.c...docs/using.html


That could be the case and it can't hurt to try.

Sounds like something else may be going on as well.

#5 laddhorn  OFFLINE  

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Posted Aug 13, 2011 - 6:46 am

McAffee probably got on your computer when they "installed" the programs that allow you to connect to their ISP. Sometimes they are useful, sometimes unneeded. Unfortunately, it sounds like you could have done a better job of installing your internet better than the "kids" that work there.

#6 tinkrbel  OFFLINE  

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Posted Aug 13, 2011 - 7:02 am

I hope you get it resolved ASAP. I agree with doing it yourself rather than having "their" people do it, I am 100% of the opinion these people are barely trained and generally could care less.

#7 MonsterMutts  OFFLINE  

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Posted Aug 14, 2011 - 8:02 pm

Still working on it. We took the computer to town on Saturday night and everything loaded without a hitch. Came home and tried mine... all failed. Tonight I have only had to refresh every other page. Still can't get hotmail to work and every page has a - Done but with errors on the page. I'll give the link a try and see what I can find. The " Customer Service " is off for the weekend... :)

#8 MonsterMutts  OFFLINE  

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Posted Aug 14, 2011 - 8:03 pm

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#9 laddhorn  OFFLINE  

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Posted Aug 15, 2011 - 4:17 am

That's kinda ugly. What kind of internet are you running? Cable? DSL? It could be that when they ran the line and secured it, they may have damaged the line itself.

#10 MonsterMutts  OFFLINE  

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Posted Aug 15, 2011 - 1:39 pm

They came out today and tried to fix it. Don't know if it will stick. Then they say - You need google chrome. Fine. I don't like it much. I reset Windows to it's original settings and haven't had an issue yet. Well they did trying to load a sight and it wouldn't work on their computer either...

#11 tinkrbel  OFFLINE  

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Posted Aug 15, 2011 - 7:35 pm

Then they say - You need google chrome.


Did they explain why? As far as I know there's no connection specific to a browser, it seems like they have a contract or something and want to push it on you.

#12 laddhorn  OFFLINE  

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Posted Aug 16, 2011 - 3:34 am

Does it seem to work better with Chrome? Have you tried Firefox? It shouldn't matter which browser you are using. I've encountered many "IT" people that try to push their preferences on their clients.

#13 MonsterMutts  OFFLINE  

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Posted Sep 3, 2011 - 7:47 pm

Well... It's worse than ever. When I try to load firefox I get this: File is corrupt Extraction Failed Hotmail will not open on either mine or my husbands computer. I still can't get most of my Windows updates to open. The internet guy used some program to get into our computer and then had my husband switch to Windows 9. I FINALLY got Chrome to load after finding a back door. I'm F'ing pissed and I'M tired of trying to find an answer. I've cleared everything I can including the %temp% files. I've reset the windows original settings. Chrome will open pages BUT hotmail. Please HELP me...

#14 MonsterMutts  OFFLINE  

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Posted Sep 3, 2011 - 7:52 pm

That's kinda ugly. What kind of internet are you running? Cable? DSL?

It could be that when they ran the line and secured it, they may have damaged the line itself.


Its neither. Has a box thing on the side of our house.

The internet place wanted me to restart my computer to factory. What in the HELL would that do??? One day it worked, switched internet providers, doesn't work.

#15 MonsterMutts  OFFLINE  

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Posted Sep 3, 2011 - 8:04 pm

I have this:

#16 tinkrbel  OFFLINE  

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Posted Sep 3, 2011 - 8:06 pm

Try a system restore back to before THEY touched it? Is the internet and updates the only thing acting up since they "installed" stuff? I'm probably known as the local b!tch at our local cable office but I don't take crap from them, everytime I call to report anything I'm told either a) I need a new splitter or B) my equipment is faulty(self owned). If you have the time I suggest you call customer support and request to speak to a technical support manager and wait for however long it takes (or request they call you back within a certain time frame). When you speak to them, I'd request credit back to original date "of service" with immediate action and resolution to your issue as well as a report to what caused the whole mess. I'd also mention how the installers "left" their laptops during install and how long it took (ALL 3 of them). Companies are employing any old person to do jobs they aren't qualified for or don't care to do properly and the end result is they're just wasting consumer time. I'm not sure what the norm in your area is but we usually get a single person at most 2, it sounds to me like it was either 1 employee with buddies or 2 with a friend tagging along on company time.

#17 MonsterMutts  OFFLINE  

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Posted Sep 3, 2011 - 8:18 pm

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#18 MonsterMutts  OFFLINE  

MonsterMutts

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Posted Sep 3, 2011 - 8:22 pm

Thanks :) I will call them again on Tuesday. The last time they came out they did bring their computer and the guy kept showing me how FAST his was. Well good for you. I can maybe understand one of our computers acting up but not both. Taking them to town and have them work is weird also. The kid that worked on MINE the 2nd time, had to call the office and couldn't figure out how to run the uninstall program in the control panel. The other guy sat there and told me how fast his was running... Ours runs fast BUT you see how my Ebay turned out...

#19 tinkrbel  OFFLINE  

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Posted Sep 3, 2011 - 9:34 pm

there has to be something wrong, Especially if you were fine before they showed up. It may be the actual line is messed up and maybe their pc is connecting off of something else but it's still their responsibility to correct it (at no cost) since they are the ones that installed it originally and left you with not acceptable connection. If they hadn't of touched your pc's they could argue it wasn't their fault but THEY did it all and have no option but to fix it.



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