Okay, this has to be some kind of an error but we'll see what happens.

Today I got the Etoys catalog in the mail, while looking through it I came across the Thomas Wheels 'N Whistles Chair which I know my son will absolutely love, but the price is $69.99 on Etoys and K-B toys, so I did a quick search and found it on Sears for $7.99!!!! I couldn't believe my eyes, I placed the order with shipping my total was $15.02!!! Shipping alone was going to cost me $15.81 from K-B toys!! I am so excited about this!!! I keep telling myself I must have read it wrong, but I just got my order confirmation at is says Thomas Wheels 'N Whistles Chair $7.99 so if any of you have a Thomas fan that would love this for Christmas jump on this deal now!!!!!:cheesy:

http://www.sears.com/shc/s/p_10153_12605_05287536000P?vName=Toys+%26+Games&keyword=thomas+wheels+%27n+whistles+chair&sLevel=0&sid=IDx20070921x00003a

Tried and I am getting an error!

Ok I got it now Lets see if it gets canceled! Hey maybe they will send us some modeling clay!!!

I am keeping my fingers crossed, I hope it goes through, good luck!

I got an error code too. I just hit reload and was able to contine with my order.
Great find. Hope we get it.

Thank you for this! I just ordered 2 for my 1yr and 3yr nephews for Christmas! They will love them. Hopefully the $25 order won't get cancelled.

Thanks so much. I've never seen this before, but at that price I got two. One for each of my cousins 3 yo twins

My computer is running SOOOOO slow! I hope I can get in on this! :)



Hooray! I got my 3 year old boys each one. Thanks OP.
I'm hoping we all get lucky and they don't cancel these!

Wow, I ordered one, too! I'm keeping my fingers crossed but something tells me these orders will be canceled.

I ordered 2! thanks

You must print and present this email as your RECEIPT for in-store and mail-in returns on behalf of the item(s) listed below.

You will also receive a second email when your order has shipped. If a gift card was used to place this order, it should be kept in your possession until you receive your shipment confirmation.

Sincerely,
Sears.com



Just got an email with confirmation number and the above message. It is estimated to be delivered Nov 4th? That seems really fast doesnt it?

Mine said Nov. 4th too, I'm keeping my fingers crossed until it gets here! I will be really bummed if they cancel these, my ds will love this, but I'm not going to pay $70 for it.

In for one for my nephew

:(

We are sorry, the following item(s) and/or quantity are no longer available for delivery. See more information below.
This item is no longer available for delivery. It has been removed from your cart. You can see similar items.
Only 0 of these are available for delivery. You can update the quantity or select store pick up (if available) in the shopping cart below, remove the item or see similar items.
This item is no longer available for delivery. It has been removed from your cart. You can see similar items.
This item is no longer available for delivery. You can select store pick up (if available) in the shopping cart below, remove the item or see similar items.
See Similar Items Thomas Wheels 'N Whistles Chair
Sears Item # 05287536000 Mfr.model # 222021

I just tried it and it says that inventory is 0. :bigcry: My son is such a big Thomas fanatic it would have been great... win some, lose some...

Oooooooooo thanks!! I was able to order one and scheduled to be delivery for Nov 4th, too.

Got to the end -- the checkout part and the final screen then our systems froze and internet went down -- had to restart IE and lost it!! ugh --

What about printing the page and taking it to a local store for a PM?

What about printing the page and taking it to a local store for a PM?


Couldn't hurt, it would be worth a try.

Gone for me:(

Would they really PM an online price?
It might be worth a shot.

What about printing the page and taking it to a local store for a PM?

I would definitely give it a try. Sears has been very good in the past about PM.

So what stores carry it that pricematch?

This would be perfect for my friends son. She wants Thomas stuff for him for his birthday.

I got one of these and now I'm thinking my son is too old. He is almost 5 and losing interest in thomas. If anyone wants it let me know, otherwise I might just return it.

I would love it!!

If you want it pm me and when it comes I will let you know. I don't know how much it would be to send.

I just pm'd you!

Does anyone know if by chance Sears would be willing to change the shipping address on an order?

It's not letting me checkout either ... getting the inventory error message. Good luck to those of you who got in on this deal - I hope your Thomas chair arrives!

I just called the customer service number for Sears. This is what she told me. She said that this product is only available online for delivery and that it is currently out of stock. She took my email address and said that if it becomes available again I will receive an email notification. i asked her if it would still be for 7.99 and she said yes. I printed a copy of the page with the price and wrote down all of her information just in case though. So you might want to try that if you missed out on this like I did.:)

I just called the customer service number for Sears. This is what she told me. She said that this product is only available online for delivery and that it is currently out of stock. She took my email address and said that if it becomes available again I will receive an email notification. i asked her if it would still be for 7.99 and she said yes. I printed a copy of the page with the price and wrote down all of her information just in case though. So you might want to try that if you missed out on this like I did.:)

Well, atleast now we know it wasn't a mistake, that is good to know. Good luck to all of you who missed on it this time on getting in on it when they restock!

Just got an email with confirmation number and the above message. It is estimated to be delivered Nov 4th? That seems really fast doesnt it?[/QUOTE]

That's what my confirmation stated, also. I was thinking that was really quick for delivery, too.

I just called the customer service number for Sears. This is what she told me. She said that this product is only available online for delivery and that it is currently out of stock. She took my email address and said that if it becomes available again I will receive an email notification. i asked her if it would still be for 7.99 and she said yes. I printed a copy of the page with the price and wrote down all of her information just in case though. So you might want to try that if you missed out on this like I did.:)

I just called and asked for a raincheck for this item and they told me no! :( what did you ask the CSR about the item?

I got to the end, then got the same error saying they were out of stock.... (here we go again.... :cheesy: its like another Smart Cycle and Kohls!!!!)

I called customer service to try to do the same thing and get my email address to them so they can let me know when it is available again, and my CS rep told me to check back everyday because they are always updating their stock, and it should be back in stock in the next couple of days....

We shall see!!!!!

I'm keeping my fingers crossed, would love to get this for my cousin's son. He will be three on Christmas Eve, and he loves Thomas!

My son would love to have this too, he loves thomas and he will be 3 on Dec 15th, I hate sears website!!!! They say it's in stock but it's not. They do this all the time!!!!!!!! Last year they had the ps2 on their site at a sale price for like a week it said it was in stock but it wasn't, this year they had the wii listed as in stock, guess what? It wasn't big suprise there! Now this thing says its in stock and it's not!!!!! That ticks me off!

Im on the phone with sears customer service, lol they tried telling me it says its in stock because it is somewhere in the usa, but its not coming up for me because its not available in my area, i said how does it know where i am when I havent even put info in yet?! LOL They are so dumb!

I just called and asked for a raincheck for this item and they told me no! :( what did you ask the CSR about the item?

I didn't ask for a rain check. I just told her the problem I was having and asked if there was a way I could be notified when it was in stock again. She said that when they come back they will still be for 7.99. I hope she is right. Like I said I printed everything out and notated all of her information to reference if I have any problems later.;)

Do you think they have it in the store?

im still on the phone with them, she still is trying to tell me there available somewhere in teh usa, but she cant order one either! LOL Now she told me to hold on. I also told her how this happens with lots of their merchandise and I'm sick of it. It shouldn't say its in stock if its not! I haven't had that trouble with any other website! If its out of stock it says it out! Shesh!

Do you think they have it in the store?

I dont think they have it in the stores because she can't find it listed available anywhere on their computers. But its worth going to look I guess.

ok
Good luck

Heres what I got out of it, the same as some others, they will email me when its available and I will get free shipping. They better come back in stock! lol

Do you think they have it in the store?

Customer service and my local store said it was only available online.:(

So what stores carry it that pricematch?

This would be perfect for my friends son. She wants Thomas stuff for him for his birthday.

Not sure if walmart will PM an online thing, esp for the price difference, but they have it on walmart.com for 59.92

I got it in my card and tried checking out and it would not let me :mad:

Oooooooooo thanks!! I was able to order one and scheduled to be delivery for Nov 4th, too.

For those that got confirmation of delivery on the 4th.. the 4th is a Sunday so something is off on that also. Perhaps, Monday the 5th?

I am so bummed I missed this! My 2 yr old is all about Thomas right now. I called CS and got some guy who didn't sound like he knew too much....he did take my number though and said they would call when they had them back in stock. I just hope I get it at this price!

I hope they have it back on their website at that price! I want to get one for my 3 yo gs.

Just tried to order 2 of these and was told they were no l9nger available.

Not sure if walmart will PM an online thing, esp for the price difference, but they have it on walmart.com for 59.92

Went to WalMart and Meijer will not price match online price.
Walmart was going to until they saw what it was, and all of a sudden they don't price match websites. grr..

Meijer was being really iffy about it being a website (I didn't show them what it was just said it was from sears.com) and asked me howmuch it was I said the sale price was $7.99 (still not telling them the item or regular price) and then he said they don't match websites.
Meijer also said they did not have a written copy of their price match policy and I cannot find it online.

I called every sears in the area and they said they don't carry it. :( I have been wanting this so bad but not for more than $30!

IMO this will never come back in stock at this price:(

Has anyone gotten a shipping confirmation yet?

I haven't.

just noticed that my order status said "completed" rather than processing. but I have not been sent a tracking/shipping confirmation email. I hope this goes through!!

I'm having trouble even accessing my order status page. I checked out as a guest and even when I try to register an account it's giving me issues :( I'll keep trying and let you know what mine says if I ever get there.

Ugh! This is what I keep getting




We're unable to identify this order. Either the order number or email address is invalid.



Orders placed on sears.com have unique numbers, and in some cases letters too (example: seax-000000000-seaz).

Please review your order number and enter all numbers, and letters if applicable.

Both the order number AND the email address are correct.
What the heck is going on?? I about hate to call!

I just sent them an email

I just got my package from Sears. It's WWE wrestling figure. What the HELL? I didn't flipping order this I ordered a Thomas toy!

I just got my package from Sears. It's WWE wrestling figure. What the HELL? I didn't flipping order this I ordered a Thomas toy!

that will hardly be enjoyed by the kiddos!

AHHHH!!! I figured this was way too good to be true:( I wonder if they just completely cancelled my order and that's why I can't find it. Okay, I'm off to email them now ...

AHHHH!!! I figured this was way too good to be true:( I wonder if they just completely cancelled my order and that's why I can't find it. Okay, I'm off to email them now ...

I couldn't find my order today either then UPS came and had my package I knew it was wrong but didn't know until I opened it that it was a WWE figure.

I just got my package from Sears. It's WWE wrestling figure. What the HELL? I didn't flipping order this I ordered a Thomas toy!


Have you called Customer Service? This a funny way they handled it, must've had the wrong item number listed, and thus the price. Can't wait to see if everyone who ordered gets one.

Have you called Customer Service? This a funny way they handled it, must've had the wrong item number listed, and thus the price. Can't wait to see if everyone who ordered gets one.

Yes I called and someone is supposed to contact me to arrange a switch. We'll see!

I get a Java error when I try to check my order

Sorry that happened to everyone, I'm glad they were "out of stock" when I tried to order....

It happens, you always know it's a possibility when a price seems to good to be true. I am still waiting on Sears to reply to my email.

My order number and email wasn't working on the site either, so I called customer service, and the lady guaranteed me that my order was shipped and should arrive Monday, I'm just hoping that it is the Thomas chair and not something else.

Yes I called and someone is supposed to contact me to arrange a switch. We'll see!

Of course now they are going to tell you/us that they don't have any Thomas chairs in stock. So we either keep the action figure or return it and get a refund.

Someone tell me there is a law somewhere against this?:mad:

I would think that they would 100% have to replace it with the item you ordered or refund your money. They should let you keep the stupid figure AND refund your money if they don't replace it.

I've been on the phone for 25 minutes, the first 15 I spend waiting for CSR to figure out how to get into her system. I could hear her TV in the backround, she must be working from home.

She is now calling other people asking how to locate my order!:eyepoppin

How interesting, she is saying how they have had this problem a couple times tonight lol

This woman is lucky I am so easy going. She says Debra, can I call you Debra? I said if you want to, but that's not my name. She had been trying to look up my order number on someone elses name. She finally located it and said it shipped today! Hopefully that will be in the box when I get it, and not a WWF figure!

I just got an email stating that my order will arrive in 11-13 days. It states in the email that I ordered the Thomas chair, hopefully that is what I get. I will be saving the email just in case!

Heatherkw, Did you get an email stating what item you bought? or did it just show up at your door?

I still haven't got a response to my email. I may try to call them tomorrow and see. Or maybe I'll wait a couple more days and see what shows up!

I also received my shipping confirmation stating I will receive the chair in 11 - 13 days, but I am almost afraid to see what is in the box when it arrives :shock: I'll keep everyone posted!

[QUOTE=shanni;944737]
This woman is lucky I am so easy going. She says Debra, can I call you Debra? I said if you want to, but that's not my name. QUOTE]

That's too funny!!!!:yup:

Yep I got an e-mail with the Thomas toy listed when the box came it was too little and I knew we had something else.

Ok I just the same e-mail as everyone else. I have a new item coming listed as Thomas Wheels and Whistles arriving within 11-13 days! I guess after some of us called they checked all the orders and hopefully fixed them. We'll see. If they do send it at that price they will def. get some of my BF shopping this year! Oh it says it is shipping today!

Ok I just the same e-mail as everyone else. I have a new item coming listed as Thomas Wheels and Whistles arriving within 11-13 days! I guess after some of us called they checked all the orders and hopefully fixed them. We'll see. If they do send it at that price they will def. get some of my BF shopping this year! Oh it says it is shipping today!

That's great! I hope you do get the right thing this time. I still haven't gotten ANY emails from them other than my confirmation one. No response to the one I sent and no shipping confirmation :(

They finally removed it from the website

I got a shipping confirmation as well.
There is a link in the email to check the shipping status. It takes me to the UPS website but there is no tracking number provided so I can't track it. I wanted to see what was listed for the package weight.

I guess after some of us called they checked all the orders and hopefully fixed them.

I wonder if they are fixing the ones for people that call and leaving the rest alone:eyepoppin

I too, received WWF figures...I had to call customer service and complain. They said they no longer have the item in stock so they will credit my account. I guess sometimes "deals" are just too good to be true!

I too got a wwe toy :mad:

Jannabear are you having to send the item back to get refunded?

can you give us some info to search UPS with? the comment field? or Zipcode it was sent from?

I too got a wwe toy :mad:

Jannabear are you having to send the item back to get refunded?

Yes, they said a UPS driver will be out within 5-7 business days. Apparently UPS will arrive with a postage paid label and will affix this and then take it with them. UPS will make 3 attempts to pick up.

can you give us some info to search UPS with? the comment field? or Zipcode it was sent from?

I can give what was on my box. Not sure what you can do with it but what do you want off of it?

I just recieved my order and sure enough, it was the wrestling figures. I called and the lady arranged for a pick up and her computer kept going down so to call back and reorder. So I call back and try to place the order and the other lady says she can't do it because the item number is coming up as invalid so they can't replace the order. I ask if they can put a note on the account or anything or of course the answer was no. What did you do or say to get them to reorder it for you? I don't know what to do now!!!

I just recieved my order and sure enough, it was the wrestling figures. I called and the lady arranged for a pick up and her computer kept going down so to call back and reorder. So I call back and try to place the order and the other lady says she can't do it because the item number is coming up as invalid so they can't replace the order. I ask if they can put a note on the account or anything or of course the answer was no. What did you do or say to get them to reorder it for you? I don't know what to do now!!!

I think I was the first one to get my box(wwe figure) the distribution center is in the same state as I am. I imagine the reason they say they are sending me another is b/c I called really early in the game. I would guess they have caught on by now.

Gee . . . guess what came in my box today?! 2 WWE wrestling figures. I'm on the phone with them now and I'm not happy :no:

Yes, they said a UPS driver will be out within 5-7 business days. Apparently UPS will arrive with a postage paid label and will affix this and then take it with them. UPS will make 3 attempts to pick up.

oh really the person I spoke with told me to go to sears and return it and tell them to call them on the phone to verify how much I paid since it is not on the packing slip and I just have a feeling they might give me a hard time if I go to the sears store in my area :mad:

Guess what I got? Thats right, the ref for the wrestlers! They have the same item number as the chairs do.........she said the vendor would contact me directly.......

Do I have to pay to ship this crap back?

oh really the person I spoke with told me to go to sears and return it and tell them to call them on the phone to verify how much I paid since it is not on the packing slip and I just have a feeling they might give me a hard time if I go to the sears store in my area :mad:

The person I spoke to told me the same thing. Either UPS will pick it up or bring it to the store for a refund.

I also called Sears corporate customer relations and filed a complaint.
Like that's gonna do a lot of good.

Here is the number if anyone else feels like filing a complaint 1-800-549-4505.
Choose option 2.

Just got my two wrestling figures! I called and spoke to a man who said that ups will pick up the box with in 24 - 72 hours and that the right item will be sent out. I also sent one to my sister in law in Mass., I will have to wait until her package arrives and then call back assuming that it will be a wrestling figure she will get. The man said that there was a problem with the bin number and people were getting the wrong item. He did not say anything about it being out of stock. I asked if the Thomas chair would be sent out in its place (two of them) and he said yes. I will have to wait it out and see.

They have 109 of them reserved, 0 in stock........Im on hold again, I called this number this time 1-800-549-4505.

He told me to go to a sears store and return the WWE figure, to see if the store has the chair in stock. If they do not, call them back on Friday to see if I can get the chair...........

I got the WWE figures too. I'll be calling in the morning

I also got my 2 wrestling figures yesterday. I called sears and the man said that USP would pick up today and that I would receive my refund credit once they receive the package. He said that the Thomas item was not in stock so they would send me out a $25 credit voucher for the inconvenience. We'll see....

warning you don't want to return to the sears store because last night when I went to return it, they were only going to give me $8.49 refund when I paid $14.65 so now I have to call sears back and tell them to come pick it up, ya know out of all companies you wouldn't think sears would pull some crap like this and now I can honestly say I will never ever buy anything from them again online :(

I had my husband call them last night. (I also received wrestlers) They said they didn't have them in stock and that they would give me a 10% discount on anything else I wanted to order. I told my husband to tell them I didn't want anything else and to just see if they would put it on backorder. He said they can't do that and to call next week and see if they have it in and order it then. My husband asked about getting it for the price we ordered it for and he said yes plus an extra 10% off. Yeah. Right. They'll either never get them in or want to charge full price.
There is always a chance of this happening, but this is my SECOND online order within a few months from them that's been screwed up. The first one wasn't even anything special or a big seller, so I'm kind of irritated with them at the moment....lol...not that it matters though!
The UPS guy is supposed to be here today or Monday I guess. I don't have plans of sitting at home waiting on him though, so we'll see.

warning you don't want to return to the sears store because last night when I went to return it, they were only going to give me $8.49 refund when I paid $14.65 so now I have to call sears back and tell them to come pick it up, ya know out of all companies you wouldn't think sears would pull some crap like this and now I can honestly say I will never ever buy anything from them again online :(


Why not use your confirmation email? My first email from them has what I paid and the shipping cost on it.

Why not use your confirmation email? My first email from them has what I paid and the shipping cost on it.

Ya, that proves what you paid for the Thomas chair... it is not what you are returning, tho...

I was not able to print my confirmation email out, however she had me log into my email while I was there and still claimed the system would not let her change the price, that she could only give me $8.49 back :rolleyes:

Ya, that proves what you paid for the Thomas chair... it is not what you are returning, tho...

But if you compare the packaging slip to the confirmation email the Item # is the same, and the salescheck# on the confirmation page matches the PO # on the packaging slip.

From the email

Item # 05287536000
Salescheck# 093000749969

From the packaging slip

Item # 05287536000
PO# (upper right hand corner) 930000749969

Don't forget - Kmart OWNS Sears now. That explains a lot right there. :(

good point.

But if you compare the packaging slip to the confirmation email the Item # is the same, and the salescheck# on the confirmation page matches the PO # on the packaging slip.

From the email

Item # 05287536000
Salescheck# 093000749969

From the packaging slip

Item # 05287536000
PO# (upper right hand corner) 930000749969

I can give what was on my box. Not sure what you can do with it but what do you want off of it?

if you have them:

shipment reference ?
shipper UPS #?

I just got off the phone with them and the person I spoke with was going to send ups out here to pick up but then said to just keep it, and she put in for them to give me a refund. She said it was not worth it to send back. So I guess I'll just donate it or something. If my oldest son has a christmas xchange I might just send that. If they don't come pick it up....

Here's my latest email from Sears.......

We appreciate your recent purchase from Sears. In order for us to provide you with the most accurate information, your inquiry will require additional research. We will respond again to your inquiry as soon as possible. We apologize for any inconvenience this delay has caused.

At Sears we value you as a customer and we value your business. If you have additional questions or comments, please contact us. Thank you again for choosing Sears.

Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok.

Christina V.
Sears Customer Care
webcenter@<hidden> sears.com
1-800-349-4358

Well, at least you got another email, I guess. I sent another one the other day saying I really wasn't satisfied with the answer they gave my husband and still haven't heard back. That was Friday morning that I sent it. I replied to a previous one they had sent me. I wonder if they even got it.

How long did it take you to hear back? I'm wondering if I should resend that email from the site.

I replied to a previous one they had sent me.

It took them 1 day to reply

Thanks. I just copied everything and sent it through their website. We'll see.

Well,

I finally got my wrestling referee action figure today. I then called the sears customer service, where the lady wasn't even listening to me, I explained the entire situation to her, she then said can I have your order number, I gave it to her, she then replied with, "It shows here that your order has shipped" I said, yeah I know it shipped, I told you I ordered the Thomas wheels and sounds chair and got a wrestling action figure instead, she then tells me that I can just go ahead and keep the action figure, I said your not listening, I don't want the action figure, I want my Thomas chair, she then went on to tell me that they are out of stock yada yada, anyway I finally asked to talk to her supervisor.

Anyway, after what seemed like an eternity, her supervisor came on the phone, I explained it all to him again, he then tried telling me the chairs were close out items from last year and they won't be getting any more in, I said are you sure they were close outs or was it an error, and I explained about the item numbers being the same, so then he told me that he will file a report and look into it further and get back to me via email within the next 5 days. So basically I am not expecting anything but to get my money back and probably get to keep this stupid action figure which will either go to Toys for Tots or my daughters gift exchange at school. Big let down!

Almost immediately after sending my email on sears.com I got a response on the original email I had sent. And it made absolutely no sense at all. Here's a copy of what I sent them. (It was a response to an email I had received responding to an email I had sent about not seeing my order on the site)


Hi.
> Thank you for the response. I did receive my order yesterday. Unfortunately
> I was sent 2 WWF wrestlers and not the two Thomas Wheels N' Whistle loungers
> that I ordered. I did have my husband call about this yesterday, but I'm
> still just not very satisfied with the results. The guy my husband spoke to
> told him that you don't have any in stock and that there's just really not a
> whole lot he can do. He did offer us 10% off something else, but it's the
> loungers we needed. He told us that you can't backorder things, is this
> correct? Is there any possible way to be notified when they do come in?? He
> told us we could call in a week and see if they're back in stock and then we
> could get them for the price we ordered them at plus 10%, but I feel like
> the odds of that happening are very slim.
> This is even more frustrating to me because my last online shopping
> experience with Sears.com I had to contact customer service too. At least
> that time I had more satisfying results, but the fact that I've had to be in
> touch with customer service on two orders in a row makes me wonder if it's
> even worth ordering from you at all.
> I do know a couple other people who have ordered these chairs with the same
> results I have had, but it appears everyone gets different answers. One
> friend was assured they would ship her the correct thing, so she's just
> waiting to see if the correct item shows up this time. Another friend was
> told they wouldn't be able to, but that they would send a $25 gift card for
> her inconvenience. I'm told to order something different for 10% off. Were
> these ever actually in stock?
> Thanks for your time


This is the response I just got:

Dear Ms. Barnes

Thank you for contacting Sears.

Unfortunately, we are unable to offer all of our products online. Our retail store product inventory is not available online for us to check for you. We suggest you contact your nearest Sears retail stores in your area for more information. To find the stores nearest you, click on the STORE LOCATOR button located on the top of our home page of www.sears.com. The store locator is also available by calling 1-800-349-4358 and choosing option number 2. We apologize for any inconvenience that this may cause you.
Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok
We invite you to shop sears.com now to pick up great products.
http://www.sears.com



Now does that make sense to anyone else??? I just emailed back saying they had me totally confused and that I had ordered the item off of their site to begin with. I wish I had waited and not sent it when I was still in the middle of my "what the heck?" moment.

Oh, and in case you were wondering....you all were the friends I was referring to :) They don't have to know that though.

Anyone think it is worth it to file a report with the BBB?
I am not expecting to get the chair now but they have got to stop this crappy customer service.

I kind of wondered the same thing. I know I'm not going to get the chair. Or any satisfaction at all for that matter. The reason I keep fighting them is because their customer service really is crap. There's really no logic to any of it. No one gets the same answers. It showed in stock when we all ordered and it was just a mistake on their part that they simply aren't willing to honor. If they would just flat out tell me that, I'd probably not feel so grouchy about it. Like I said in a previous post, this is my second time in about 3 months of dealing with their crappy customer service due to mistakes on THEIR part.

Anyone think it is worth it to file a report with the BBB?
I am not expecting to get the chair now but they have got to stop this crappy customer service.

Same thing I am wondering.

I did not get in on the deal, but If I had suddenly gotten the wrong product, I would contact the BBB and report them for false advertising. I know several of us got print outs or screen shots of the page when it showed the Thomas chair for 7.99. You cannot bait customers with one products, sell it to them and then send them a completely different product. They HAD to have figured out the mistake at some point. When they did they should have notified the customers of the mistake and asked if they wanted to cancel the order or continue with the actual wrestling figure for the 7.99. Mistakes happen, I understand that, but you need to tell the customer not just sweep it under the rug.

here is what keeps this logic from functioning: they pay a fulfillment center. Sears did't mis-ship.... Still, not go practice. Having the reps give people different responses - even worse.

I got 2 figures. I am bummed, the chairs would have been perfect for the 2 little guys on my list. But, we knew it was too good to be true.

But, we knew it was too good to be true.

I haven't lost all hope yet, but I'm a very optimistic person:)

Ohmygoodness. Are you kidding me? LOL....okay....
at 227pm, this email came from sears:

Dear Ms. Barnes,

Thank you for contacting Sears regarding your order number xxxxxxx.

We appreciate your recent purchase from Sears. We apologize for the inconvenience. Our records indicate a UPS call tag has been issued for your order number referenced above. You may track your call tag on UPS tracking number xxxxxxxxxxxx. Once the merchandise has been picked up and returned to the warehouse, a credit will be issued in full for your order.

If you would like assistance in replacing your order, please contact us at 1-800-349-4358. We again apologize for the inconvenience.

At Sears we value you as a customer and we value your business. If you have additional questions or comments, please contact us. Thank you again for choosing Sears.

Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok.

Christina V.
Sears Customer Care
webcenter@<hidden>
1-800-349-4358

So..I was sitting here debating whether to call or just give up completely. As I'm thinking about it, I get another email. At 240pm I get this:

Dear Ms. Barnes,

Thank you for contacting Sears regarding order number xxxxxxx

We apologize for the delay that you have experienced with the order referenced above. The order is currently being held for review by a specialist to see if a delivery date can be set for the item that is within an acceptable time frame. As soon as the review is complete, an e-mail confirmation of the details will be sent to the e-mail address provided with the order. Please allow up to seven business days for this research to complete. We again apologize for any inconvenience that this may have caused you.

At Sears we value you as a customer and we value your business. If you have additional questions or comments, please contact us. Thank you again for choosing Sears.

Beth G.
Sears Customer Care
webcenter@<hidden>
1-800-349-4358



Now I'm a bit confused. Well, even more than before I guess...lol....It's kind of funny. They give customers different stories and apparently now the same customer is going to get different stories....interesting....I guess I'll just wait seven days and see what happens.

I finally had to come to terms with the fact that I am not getting my Thomas chair, but they did give me either 10% off or free shipping on my next order, plus I got to keep the useless wrestling guy and they refund my money, better than nothing I guess, though I am still bummed about the chair.:no:

I finally had to come to terms with the fact that I am not getting my Thomas chair, but they did give me either 10% off or free shipping on my next order, plus I got to keep the useless wrestling guy and they refund my money, better than nothing I guess, though I am still bummed about the chair.:no:

I still have another order out there that they reshipped that is supposed to be the chair. I'm not holding my breath.

You still haven't received that yet? The other order got out pretty quick.

You still haven't received that yet? The other order got out pretty quick.

Nope says shipping Nov 1 /11-13 business days.

I just replied to the last email they sent me asking if they finished researching my order and when I can expect my chair..........

I just replied to the last email they sent me asking if they finished researching my order and when I can expect my chair..........


Let me know how that turns out. I'll do the same thing at the end of my seven days :)

I seriously think this woman is retarded..........

Thank you for contacting Sears.

It seems your order has been shipped and delivered to you on 11/02/2007. If you have not received your package, please contact us back so that we may further assist you.

I thought we resolved this last week?? These people are idiots, especially since I replied to the same email, so all of our conversations are there to reference!!

Customer service assured me I would receive the two loungers within five business days. It's been almost two weeks and so I called them. I was very polite and ended up speaking with a supervisor. First she told me that they had been recalled and that was why they could not ship them. I told her that was not true because the item was still being advertised on TV. Then she said the item must have been out of stock. I proceeded NICELY to tell her I did not feel that was the case because if an item is out of stock, would you not notify the customer and cancel the order instead of shipping a completely different item in its place??? I explained that I thought the BBB might be interested in this as a possible case of "bait and switch" - the supervisor couldn't get me off the phone fast enough then. She told me to donate the WWE figures, they would give me free shipping on my next order, and she could not discuss anything else with me about the Wheels and Whistles chair. I told the supervisor that I had already donated the WWE figures to a toy drive as the first customer service rep told me to keep them that Sears did not want them back. Guess what I had in my email waiting for me first thing this morning??? I have an email stating UPS will be at my house to pick up the two figures. Ummm, the figures are already donated. I better receive the credit I was promised for my original order because I have documentation of each phone call I made. I'm not very happy with the way Sears handled this situation. :no:

I'm still waiting for the response that I submitted last week to the BBB. The BBBS rep said that she forwarded my response to Sears and is waiting for a response within 10 days. Keeping my fingers crossed.

Anyone notice that this is back on the site for $69.99 but says OUT OF STOCK.

http://www.sears.com/shc/s/p_10153_12605_05210578000P?keyword=thomas+wheels+%27n+whistles+chair&sLevel=0&sid=IDx20070921x00003a

I'm still waiting for the response that I submitted last week to the BBB. The BBBS rep said that she forwarded my response to Sears and is waiting for a response within 10 days. Keeping my fingers crossed.

Can you tell me what you enter for the Sears address? I want to file a complaint too but there are so many listed.

When I contacted Sears they would do nothing for me. No 10% off, no gift cards, nothing just a refund. I am very disappointed in Sears!:mad:

This email is to acknowledge that we have received your return and it is currently being processed. This credit should appear on your credit card statement within thirty (30) days.

Please keep this email as your RECEIPT for the item(s) listed below. We are sorry that you were not satisfied with your purchase.


I find that quite interesting, since I never sent back........

Great. Mine went back about a week ago and I still haven't heard anything. And frankly I think it's crap that it will take so long to appear on your statement. It sure didn't take that long for them to pull the $$ out.
I take it you really never got a good answer on the "investigation" ?

Can you tell me what you enter for the Sears address? I want to file a complaint too but there are so many listed.

My BBB website had various locations including a Sears with no address listed as well as various stores in my area. I select the Sears with no address. My Minnesota BBB sent my complaint to the Illinoise BBB to continue on with the complaint. So I's assume it's been forwarded to headquarter.

I take it you really never got a good answer on the "investigation" ?

They have assured me they are looking into it, ahuh:confused:

I SO HATE SEARS! THEY ARE LIARS!

They told me they were going to refund me the full amount and that I could keep the stupid wrestling figure.
I checked my account and they only refunded me the shipping charge.
Now I have to make another phone call.

I am beyond mad right now! :mad:

Return SEARS.COM 9300(Services and Merchandise) 74610437318004052622271
$-15.38

They credited me back today and included the shipping, amazing

anybody else ever get anything on this??? refund, anything?? I sent my stuff back weeks ago & still have heard nothing.

I got refunded all but the taxes on it, within a few days but I guess I'm not going to complain because she said to keep the eric bishoff doll that it wasn't worth sending back it would of cost them more money to send back...

Return SEARS.COM 9300(Services and Merchandise) 74610437318004052622271
$-15.38

They credited me back today and included the shipping, amazing

Did you send the toy back or did they tell you to keep it?

They told me to keep it, so I gave it to toys for tots with the free toys I got from Amazon.

I had 2 orders ,, one going to Ma and one going to fla. One order was picked up by ups on Nov 8th and the other has yet to be picked up. I have not been credited anything as of yet. I called sears and someone is supposed to be calling me back with information about my refund. I can hardly wait to hear what they have to say. I will post back after the call.

My order was picked up on Nov 9th and as of today no credit back to my account. So I called Sears today and was told that my account shows that my return was not posted. She asked for a tracking number and I told her that I simply put the returned label on the box and UPS picked it up. She told that's probably the problem...the shipping label. She put me on hold and a few minutes later she told me that it has been found in the warehouse (what a miracle!!! whatever) and a credit will be posted in a few days...so we'll see.

called sears about the refund on my two orders. They coud not credit my cc the tax. The computer would not let her do this for some reason. She left a note attached to my account for another department to figure out. My second order still has not been picked up even though I got an email stating ups would be there to pick it up yesterday. This has been a very bad experience with sears.com! Has anyone else had a problem with getting a full refund?