I don't know if this has happened to anyone else, but especially people in Indiana should beware. I decided to get the Sunday edition of the Star. They had a great introductory rate and a free gift to take it for 6 months. I paid, they confirmed via email and gave me a start date. On that day, I did not get my paper and when I realized it wasn't coming and customer service wouldn't answer, I went to the local convenient store and got the last one.

They sent me a "sorry we missed you" email and it will start next week and we'll add a week to your subscription to make it up to you. Gee thanks, give me what I paid for.... and act like you are so nice. But figured it was a form email, no biggie....

On Wednesday they call and say "by the way, that rate isn't enough for us to make money so you'll have to pay the higher rate and the free gift is for Indianapolis subscribers only" WHAT A RIP OFF... I have asked for supervisors and can't get through, I was called a liar about getting a confirmation email, I have been at it for 2 days and they have billed my CC for the "new" rate which is higher than going to the gas station to buy it myself. I told them this and was told "but the home delivery paper is different" and "it's the only way to guarantee you will get all your coupons and ads because we don't always put them in all of the papers"....

Anyone else have this happen or know what I can do... as of last night, the same offer I got in on was still on the website and still had no mention that it may not apply to everyone.

Before I just tell them what they can do with their home delivery, does anyone have any experience to know if what she told me was true about the coupons being different in the two editions or if I can force them to honor it? I would switch to the Cincinnati paper, but I bought both a couple of weeks and the Cincinnati one doesn't have nearly as good of coupon values.

I'm not in Indiana but I've not had many problems with my paper, other than after a free upgrade to the weekly paper, my subscription was automatically changed to the weekly. I don't so much mind receving the paper, but I don't like the fact that I did not request this change. I'm not a big paper reader, but like getting the ads. I can say that I've noticed some differences in the ads, not the coupons other than an extra one of the same every once in a while. Sometimes I get the Circuit City, sometimes I don't. My sister for the most part doesn't get that ad. I live nowhere near a Kohls and never get their ad. I didn't even get that one for the after Thanksgiving sale and usually you can expect any and all ads in that paper. I uasually don't get the shoe store inserts either, but my father does.

I wouldn't let up on not getting that deal and if all else fails I'd go through the CC company and tell them that charge wasn't authorized. Depending on what kind of subscription it is, it may be "cheaper" to pick it up yourself. When I was only getting the Sunday paper I was paying $.50 more. Now that I get it weekly, I think it's actually $.50 cheaper than going to buy it myself, not to mention the time and gas saved in going to buy it.

I hope you can get this taken care of. Good luck:crossfing