View Full Version : Survey on phone service from Consumer Reports?


Ripn
9-22-2006, 9:22 PM
I received this supposed survey in an email, I don't know if it is a scam or phishing email though. I looked on the Consumer Reports site but could not find the name given in the email as a staff member.
Has anyone seen this before? Is it fake or real?
We subscribe to the magazine and the website, and it was sent to my wife...the magazine comes in her name, not mine, so it may be real. Also, it was sent to an email I have registered with CR which I rarely use and receive no spam at.

Dear :

I'm hoping you have a few minutes to help me with a project we're working on at Consumer ReportsŪ. To begin, simply click here.

I selected your name as one of our online subscribers who could tell us about their experiences with phone service for an upcoming article.

Since you're part of a select group receiving this survey, your answers are essential to the accuracy of the study.

Your responses are totally confidential. I'll be combining them with the experiences of other subscribers like you. You will not be asked to buy any products as a result of any answers you provide.

To thank you for your valuable time, you may win a year's extension of your subscription to ConsumerReports.orgŪ. I'll be selecting 10 lucky people from those who respond to this survey. You'll be notified by e-mail if you're a winner.

To begin, simply click here.

If you have any problems taking this survey, click here for answers to Frequently Asked Questions.

Just think, next time you see an article on phone service you'll have the satisfaction of knowing that you helped create this informative review!

Thanks again for helping me with this project!

Mark Kotkin
Director, Survey Division
Consumer ReportsŪ National Research Center

JustMeDiana
9-22-2006, 10:38 PM
I came across this at their web site, hope this helps.:yup: :yup:

Looking for the "crsurvey" page? You've found the right place.

Is the survey email I received really from Consumer ReportsŪ ?

Please be assured that the email you received requesting your response to a survey is a legitimate request from Consumers Union, the non-profit publisher of Consumer ReportsŪ. We have contracted outside vendors to deliver emails on our behalf, and to host our surveys. The vendors currently contracted by the Survey Research Department are Digital Impact (email campaign management) and FIRM, USA (CONFIRMIT survey software). These vendors have been working closely with our organization, and we consider them to be both reliable and trustworthy.

Email Campaign Management

Digital Impact sends invitations and reminders for each project only to those subscribers who have been selected at random by Consumers Union staff. Digital Impact and FIRM act as our agents and contractually must abide by CU's privacy policies regarding subscribers email addresses and survey answers. Please be assured that the privacy of your email address and the confidentiality of your survey responses will be respected by Consumers Union and all of its third party vendors.

Survey Data/Survey Responses

The data collected by the Survey Research Department is used to create content for our reports on various products and services. We do not ask our respondents to provide any sensitive personal information in our surveys. We do however request that respondents voluntarily provide their gender, age, and zip code at the end of each survey so that we can compare respondent demographics.

Respondent data is considered proprietary by Consumers Union. We do not sell or provide your response data to any outside entity. All response data is managed by our in-house Survey Research Team who analyze and report on the responses that we receive.

Does accessing the survey leave a cookie on my PC?

No. The surveying tool that we use does not use cookies to remember respondents or where they left off. The link to the survey that you received is unique to you and whenever you click on it, you unlock the survey much like using a username and password. The survey then remembers where you left off and resumes recording your responses.

The most common surveys we conduct annually:

The Annual Questionnaire and Ballot (April-June)
Laptop Computer Technical Support
PC Technical Support
Cellular Telephone Service

Some other topics we have surveyed

Banks and Supermarkets
Home Improvements
Credit Card Companies
Women's Health Issues

Ripn
9-22-2006, 10:56 PM
Thanks so much! :)
I will have to get the email back from the deleted folder now.