See Post #4 in this thread


Just got this


Subject: VocaLabs is looking for work-at-home Survey Administrators

Dear VocaLabs Panelist,

We're currently looking for people to hire as independent contractors to perform phone interviews. You can work from home, set your own hours, and get paid for the number of interviews you complete.

We're looking for people who have:

* An outstanding phone voice and personality

* A home computer in a quiet place with high-speed Internet access and a landline (NOT wireless) phone

* An attention for detail

VocaLabs' contract Survey administrators can:

* Set their own hours

* Work as much or as little as they like

* Get paid weekly in cash for surveys completed

If you're interested, please respond to this e-mail, and I'll send you an information packet with more details.

Thanks,

-Peter

_____
Peter Leppik, CEO
Vocal Laboratories Inc.


Reply to panelist@<hidden>

Is it safe to assume they are setting up the survey and that this is not cold-calling?

I am bringing this back up b/c I emailed them to get more info about this. I sent the email the day this was posted but just now got a response. It is not cold calling from what I can tell. They did send me the packet they mentioned and told me to pass it on to anyone that might be interested. It is too long really to just list it all here I think, but I will be glad to send it on to anyone that wants the info. From what it looks like to me is basically, there is some type of service performed, & the "person receiving the service" agrees to take the survey, then the call is made to them. The survey call is supposed to take about 5 min from what the info says. The details are covered in the 3 page packet that he sent. If someone can help me & doesn't think it is too long to put here I will be glad to, if someone is interested.

Call 952-941-6580. Dial extension 254 if interested.

Information Packet for VocaLabs Survey Administrators
Revision 1.1: 6/26/08
Note: The information here is subject to change.


Introduction
Thank you for your interest in contracting with VocaLabs to provide survey
administration services. Please read this document carefully, as it contains important
information about what we are looking for, what Survey Administrators will be expected
to do, the terms under which we will contract with Survey Administrators, and how to
apply.


What Is a Survey Administrator?
VocaLabs offers a survey service for call centers called Express Feedback. With Express
Feedback, customers of our clients are selected for a survey after a customer service
experience (for example, when a customer calls a mobile phone company). Then, within
a few minutes of the customer service experience, a VocaLabs Survey Administrator will
call the customer back and conduct a brief (typically about five minutes) interview.
As a Survey Administrator, you can log on to our website any time you choose to see if
there are any surveys available. We do not require that you work at any particular time,
or any particular number of hours per week, but since you will be paid for each survey
completed, the more you work, the more you earn. Also, if you log in at busier times of
the day, you are likely to get more survey assignments.
Requirements


All contractors performing surveys must:
o Speak fluent English and have a good telephone voice.
o Have access to a personal computer, high-speed Internet access, and a telephone
in a quiet place to work where you won't be disturbed. To ensure good sound
quality, the phone must be directly wired to the wall. Mobile phones and cordless
phones are not acceptable.
o Live in and be authorized to work in the United States.
o Demonstrate an ability to professionally conduct interviews.
o Consent to having all interviews recorded.
o Agree to VocaLabs Terms of Participation, and provide tax information.
If you hire others to perform surveys on your behalf, you are responsible for making sure
that all individuals performing surveys meet our requirements.
Frequently Asked Questions
How much will I get paid?
We will pay a minimum of $2.50 for completing a typical 5-minute interview.
Depending on how busy we are, there may be times when one person can complete as
many as ten interviews in an hour; or there may be no surveys available at other times.
We will pay through PayPal at least weekly.
Will I be a VocaLabs employee?
No. You will be an independent contractor, responsible for setting your own hours and
maintaining your own equipment (computer, phone, and Internet connection). Your
income will be reported to the IRS on form 1099. You will not be eligible for VocaLabs
employee benefits or any expense reimbursement. Some expenses incurred as a Survey
Administrator (for example, part of the cost of your Internet connection, or maintenance
on your computer) may be tax-deductible as a business expense. You should keep good
records and consult a tax advisor.
Will I have to pay for long distance?
Interview calls will all go through VocaLabs. You will dial into a toll-free number, then
be connected to the person you will interview. However, before VocaLabs contracts
surveys to you, you may have to pay for a few long-distance calls while we evaluate the
quality of your work.
Is this cold calling? Is there any sales involved?
No. We will be surveying people who recently completed a customer service experience
with the company we’re surveying about. We are only asking about the customer’s
opinions, and will not be selling anything.
Do I have to pay anything to participate?
You are responsible for any expenses you incur to perform the surveys we contract to
you, but VocaLabs does not require that you pay anything to us to become a Survey
Administrator.

Will I be recorded?
Yes. We will record every interview call as part of the work product you provide. These
recordings become part of the report VocaLabs compiles for its clients. In addition, we
may use call recordings to verify that individual surveys were properly completed.

Contracting Terms
To be a Survey Administrator you must agree to the following:
1. You are an independent contractor, and not an employee of VocaLabs. You are
permitted to hire others to perform surveys on your behalf, but you are
responsible for training and equipping those people.
2. If you are an individual, you are a United States citizen or authorized to work in
the United States; or if a corporate entity, you are authorized to do business in the
United States.
3. You are responsible for maintaining your own equipment and environment for
productively and professionally performing interviews.
4. VocaLabs will contract available surveys to Survey Administrators at its own
discretion, and makes no guarantees about the availability of surveys.
5. The deliverable work product you must provide for each survey contract you
accept consists of (a) the completed questionnaire that you fill out and submit
through VocaLabs’ web site, and (b) the recording of the call that VocaLabs
creates. Call recordings and survey data become the property of VocaLabs, and
may be assigned to third parties.
6. VocaLabs may refuse to pay for surveys which are incomplete, filled out
incorrectly, or not filled out according to an actual phone interview with the
correct individual.
7. Your acceptance of survey contracts means that you consent to these Terms.
VocaLabs may change these Terms from time to time, and will notify active
Survey Administrators of any changes. Your acceptance of a survey contract
after being notified of new Terms means that you consent to the new Terms.



Next Steps
If you are interested in becoming a Survey Administrator, the next step is to notify us by
phone:
1. Call 952-941-6580. Dial extension 254.
2. Leave a voicemail message with the following:
a. Your name
b. Your phone number
c. Your e-mail address
d. Read the following text:


Hello, this is (your first name) calling with a survey for Acme. A few
minutes ago you or someone else called Acme and agreed to take a
survey after the call, and gave us this number to call you back at.
Is this a good time to answer some questions? This should only take
about five minutes, and we will record this call to make sure we get all
your answers right.

Considering all aspects of your Acme service, please rate your
satisfaction with the ease of doing business with Acme. Are you Very
Satisfied, Somewhat Satisfied, Somewhat Dissatisfied, or Very
Dissatisfied?

We will contact you if we decide to hire you as a contractor. You might be notified even
if you don’t hear from us for several weeks. Please do not contact us to find out the
status of your notification, since we do not have the ability to provide a personal response
to everyone interested.[/SIZE]

What is the pay? Was that information in the packet?

I will check this one out!

I was recently accepted as a survey administrator! So far it has been good. A lot of the calls no one answers or you get voice mail. The ones I have talked to have been good and I have been paid promptly.

Thanks, this is something that I am very interested in doing. I have done telemarketing before many years ago. I have a great phone voice. This should be fun and I could do it while I am at work too. Thanks for the post!!! I will let you know how it goes.